Access without waiting
Voice and chat agents answer at first contact, on web, VoIP, WhatsApp and email, even when the switchboard is under pressure.
CUP AI · Voice, chat and workflow
CUP AI.24/7
Bookings, recall, cancellations and information requests handled by AI agents. Every contact becomes a tracked outcome or a ready-made escalation.
- Voice
- Web
Capacity at peaks
The infrastructure handles over 15,000 requests during morning peaks and reduces repetitive front-desk work.
Operational control
Every conversation follows agreed rules, produces verifiable traces and is handed to the human team when supervision is needed.
Operational coverage
Built for healthcare services
- CUP
- Facilities
- Pharma
- Pharmacies
- Insurance
Fill the calendars, clear the front-desk queue and recover the requests the team cannot handle during peaks.
Bookings and reminders
Find availability, confirm the appointment and send automatic reminders before the visit.
Identification and verification
Collects the required data, verifies the scope of the request and prepares the next step.
Tickets and admin requests
Answers recurring questions and routes the patient to the correct administrative channel.
Patient information
Covers locations, hours, required documents, exam preparation and access rules.
After-hours support
Keeps the CUP reachable after closing and transfers only out-of-scope cases.
Recall and cancellation
Confirms, cancels or reschedules appointments before they become gaps in the calendar.
Requests and documents
Routes document requests and hands the operator a summary, channel and reason for contact.
Controlled escalation
Recognizes sensitive cases and hands off to the human team with summary, priority and transcript.
↓ Patient request
Wants to reschedule a visit
VerificationIdentity, procedure, channel and operational rules
Request verified
BookingNew availability confirmed and reminder sent
Transfer noteSummary, priority and transcript for the operator
Let's talk about your CUP
Start from the flow that slows the service today.
Tell us about your channels, volumes and current process. In the first conversation we identify the use case with the best impact and the path to bring it to production.